Terms and Conditions for Man With Van Chalkfarm

Man with van service terms and conditions introduction These Terms and Conditions set out the basis on which Man With Van Chalkfarm provides removal, transport, collection, delivery, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create a clear and fair agreement between the customer and the service provider, covering the booking process, payment obligations, cancellation rules, liability limits, waste handling, and the law that applies to the service. In these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the van and driver service.

These terms apply to all bookings, whether they are made by phone, email, text message, online form, or any other accepted method. Any variation to these terms will only be valid if agreed in writing by us. If any part of these conditions is found to be unlawful or unenforceable, the remaining terms will continue to apply in full. Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law where those rights cannot legally be excluded or limited.

Booking confirmation for a van and driver moving service For the avoidance of doubt, the phrase Man With Van service covers both small and large transport jobs, including domestic moves, furniture collections, single-item deliveries, and similar tasks where a van and driver, with or without additional loading assistance, is requested. These terms are not intended to cover specialist storage contracts, packing contracts, or separate commercial logistics agreements unless expressly stated in writing. Where a separate written agreement exists, that agreement may supplement these terms, but it will not override them unless specifically stated.

Booking Process

A booking is considered a request for service until we confirm acceptance. When you contact us, you must provide accurate and complete information, including the collection and delivery addresses, access conditions, parking restrictions, item descriptions, approximate volume, any heavy or awkward items, and the preferred date and time. The accuracy of the details you provide is important because our vehicle allocation, timing, and quotation are based on that information. If the job details change before the service is carried out, you must inform us as soon as reasonably possible so that we can reassess the booking.

We may offer an estimate or fixed price, depending on the information supplied and the nature of the job. Any estimate is based on the scope described at the time of booking and may change if the actual work differs materially from the original description. A booking will only be confirmed when we expressly accept it, at which point the agreed time slot, price basis, and service scope become part of the contract. We reserve the right to decline a booking where access, safety, legality, or capacity concerns make the job unsuitable.

Customers must ensure that the items to be transported are ready at the agreed time unless we have agreed additional loading or waiting arrangements. Delays caused by incomplete information, poor access, traffic restrictions, or inability to load items may affect the schedule and may result in additional charges. If a job requires permits, parking suspension, building access arrangements, lift reservations, or similar permissions, it is your responsibility to arrange these unless we have agreed in writing to handle them on your behalf.

Payment and pricing terms for removal services We may send booking confirmations, reminders, invoices, or amendments by email, text, or another agreed method. It is your responsibility to check that the details shown in the confirmation are correct and to notify us promptly of any errors. If you fail to do so, we may rely on the details in the confirmation when delivering the service. We may also require proof of identity or proof of address where this is reasonably necessary for security, fraud prevention, or compliance purposes.

Where a booking requires two or more people, a larger vehicle, specialist equipment, or additional labour, the service may be subject to revised pricing. Similarly, if the volume of goods turns out to be greater than expected, or if the access conditions are more difficult than described, we may adjust the price to reflect the actual work undertaken. Any such adjustment will be explained to you before the service proceeds where reasonably practicable.

If you request that we complete the work in stages, or if a job includes waiting time, multiple collection points, long carries, stairs, dismantling, or reassembly, these elements may be charged separately. We recommend that all special requirements be disclosed before confirmation. Failure to disclose relevant circumstances may be treated as a material change to the booking.

Payments and Charges

Unless agreed otherwise in writing, payment is due in full on completion of the service. We may request a deposit, pre-authorisation, or advance payment for some bookings, particularly for larger jobs, weekend slots, urgent bookings, or jobs requiring substantial planning. Any deposit paid may be treated as part payment of the total fee and will be applied against the final invoice unless otherwise stated. All quoted prices are subject to confirmation and may exclude charges that arise from waiting time, parking fees, tolls, congestion or emission-related charges, extra labour, or additional mileage where applicable.

Payment may be accepted by bank transfer, card payment, cash, or another method we specify. If a card payment fails, is reversed, or is otherwise declined, you must immediately arrange alternative payment. We may suspend or refuse future services until outstanding amounts are settled in full. Invoices are payable by the due date shown on the invoice; where no due date is stated, payment is due immediately upon receipt. Late payment may result in reasonable recovery costs, administrative charges, and, where permitted by law, interest.

Where a job is quoted on an hourly basis, the charge will usually begin when the vehicle and crew arrive at the collection point or at the agreed starting point, unless otherwise stated. Time spent waiting for access, keys, instructions, parking, payment confirmation, or the availability of goods may be counted as chargeable time. If the customer requests a change to the booking after arrival, the revised work may be priced using our current rates.

Additional Charges and Price Adjustments

We may apply additional charges where the service involves heavy lifting, unusually bulky items, hazardous conditions, excessive stairs, long carries, or repeated loading and unloading beyond what was described. Additional charges may also apply if the vehicle cannot park close enough to the property due to restrictions, or if the agreed service cannot proceed without extra staff or equipment. We will aim to explain such charges clearly, but the final price may be affected by the actual circumstances encountered on the day.

Any discount, quotation, or promotional offer will only apply if it is valid at the time of booking and is not withdrawn before acceptance. Discounts cannot usually be combined unless we agree otherwise. If an obvious pricing error is discovered before the booking is confirmed, we may correct it and offer the revised price for your acceptance.

Cancellations and Rescheduling

You may cancel or request to reschedule a booking by providing reasonable notice. Where a booking is cancelled after confirmation, we may charge a cancellation fee to cover administration, reserved time, staffing allocation, and any non-recoverable costs. The level of any cancellation charge will depend on how much notice you give, the type of job, and whether vehicles or crew have already been dispatched. If cancellation occurs at very short notice or when the team is already en route, a larger proportion of the fee may be charged.

If you are not present at the agreed time, cannot provide access, are unable to authorise the work, or the job cannot proceed because the required items are not available, this may be treated as a late cancellation or failed booking. In such cases, we may charge a call-out fee, waiting time, or part or all of the agreed price, depending on the circumstances. We will act reasonably when deciding the appropriate charge.

We may also need to cancel or reschedule where we are unable to perform the service due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, accidents, police restrictions, or other operational issues. If we cancel in these circumstances, we will offer to reschedule where possible. Our liability for cancellation in such cases will be limited to refunding any amount paid for the portion of the service not provided, subject to any non-recoverable third-party costs already incurred with your approval.

If you ask us to wait or to move the booking to another date, we will do our best to accommodate the request, but we cannot guarantee availability. Any rescheduled service remains subject to our normal availability and may be repriced if the scope or market rates have changed.

Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but you remain responsible for ensuring that items are properly packed, labelled, and suitable for transport unless we have expressly agreed to pack them. Fragile items, antiques, artwork, flat-pack furniture, glass, electronics, and sentimental items should be prepared with appropriate protection. Where we assist with loading or unloading, you accept that such work involves handling goods in varied conditions and that minor cosmetic marks, scuffs, or movement-related wear can occur despite reasonable care.

Our liability for loss or damage caused by negligence will be limited to the direct value of the affected item or the reasonable cost of repair or replacement, whichever is lower, subject to any applicable insurance arrangement and any legal limits that cannot be excluded. We are not liable for indirect losses, loss of profit, loss of business, emotional distress, inconvenience, or consequential damages. We are also not liable for loss or damage caused by items that were inadequately packed, inherently fragile, defective, or unsuitable for transit.

You must ensure that all goods handed to us are lawful to transport and do not include prohibited, dangerous, illegal, stolen, or misdescribed items. You are responsible for securing any necessary ownership evidence, permissions, or declarations. If we suspect that an item may be unlawful, hazardous, or likely to cause harm, we may refuse to carry it and may terminate the service if necessary. You must also ensure that children, pets, and bystanders are kept safe during loading and unloading.

We do not accept responsibility for pre-existing damage, hidden defects, or faults in furniture, appliances, flooring, walls, doors, lifts, or access routes, except where such damage is directly caused by our proven negligence. If you request that an item be moved through a restricted space against our advice, or if you insist on a method of handling that we consider unsafe, you do so at your own risk. We may refuse to continue if safety is compromised.

Insurance and Claims

We may maintain suitable insurance cover for the services we provide, but any insurance does not extend to circumstances excluded by these terms or by the policy conditions. Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. You should provide evidence of the issue, including photographs, a description of the item, and any relevant purchase or repair information. Failure to notify us promptly may affect our ability to investigate and resolve the matter.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law.

General Provisions

We may subcontract or assign any part of the service to suitably qualified third parties where necessary, provided that doing so does not materially reduce the service standard promised to you. You may not assign your rights or obligations under these terms without our written consent. Any waiver of a breach must be in writing and will not operate as a waiver of any later breach. If we choose not to enforce a right at any time, that does not mean we have waived it.

These Terms and Conditions represent the entire agreement between the parties in relation to the service, except for any written changes we both agree. The customer confirms that they are acting with authority to enter into the booking and that any person placing the booking on behalf of another individual or business has the necessary permission to do so. Where the booking is made for a business, the person making the booking warrants that they have authority to bind that business.

Governing law and general contract provisions

We may update these terms from time to time to reflect operational changes or legal requirements. The version applicable to your booking will be the version in force at the time the booking is confirmed, unless a later change is required by law. If any dispute arises, both parties should try to resolve it in good faith before taking formal action.

Governing Law
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another court has mandatory jurisdiction.

By proceeding with a booking, you acknowledge that you have read these terms and agree to be bound by them. If any part of the service is unclear before confirmation, you should ask for clarification in advance so that expectations are aligned and the booking can proceed on an informed basis.