Man with Van Chalk Farm Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chalk Farm provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any removal, transport, loading, unloading, packing, furniture assembly or related service provided by us.
We, us, our means Man with Van Chalk Farm.
You, your means the customer who books or uses the Service, including any person acting on your behalf.
Property means the goods, furniture, personal belongings or other items that you ask us to move, transport or handle.
Premises means the collection address, delivery address and any other locations where we provide the Service.
2. Scope of Service
We provide man and van and small removal services, including local moves, small household and office removals, item collections and deliveries, and related transport services in Chalk Farm and surrounding areas. The exact scope of your Service will be as agreed at the time of booking and set out in our confirmation.
We do not provide specialist removal services such as fine art, antiques, high-value collections or heavy industrial equipment moves unless expressly agreed in writing in advance. Additional terms and charges may apply for any specialist work.
3. Booking Process
All bookings must be made in advance. You may request a quotation by providing accurate information about:
1. The collection and delivery addresses.
2. The nature and approximate quantity or volume of the Property.
3. Any items that are heavy, oversized, fragile or require special handling.
4. Access conditions at the Premises, including floor level, lifts, parking restrictions or distance from vehicle to entrance.
5. Your preferred date and time for the Service.
On the basis of the information you supply, we will provide an estimate or fixed price. A booking is only confirmed when we have accepted your request and you have agreed to the price and any specific terms that apply.
We reserve the right to refuse or cancel a booking if the information you provide is incomplete, inaccurate or misleading, or if we reasonably consider that the Service cannot be carried out safely or legally.
4. Estimates and Pricing
Where we provide an estimate based on the details you supply, it is not a guaranteed fixed price. The final price may change if:
1. The actual volume, weight or number of items is greater than described.
2. Access is more difficult than advised, including long carries, stairs, or lack of lift.
3. There are delays outside our control, such as waiting for keys, completion delays, or restricted access times.
4. Additional services are requested on the day, such as extra drop-off points, packing, dismantling or reassembly.
Where we agree a fixed price, it will be based strictly on the information provided. Any significant variation may lead to additional reasonable charges, which we will explain as soon as they become apparent.
5. Your Responsibilities
You are responsible for:
1. Ensuring that you have the authority to move the Property and that it is your own property or that you have the owner’s permission.
2. Providing accurate and complete information when booking.
3. Ensuring suitable parking is available at both collection and delivery addresses, and arranging any permits or permissions required.
4. Ensuring that the Premises are safe for our staff, including clear access routes and safe stairways or corridors.
5. Properly packing and securing your Property unless packing has been agreed as part of the Service.
6. Being present or represented at the Premises at the agreed times to direct the Service as needed.
If you fail to meet these responsibilities, we may charge additional fees for wasted time, additional labour, parking penalties, or waiting time, or we may suspend or cancel the Service where safety or legality is compromised.
6. Items We Do Not Move
Unless explicitly agreed in writing before the Service, we will not move:
1. Illegal goods or items obtained unlawfully.
2. Hazardous, explosive, corrosive, flammable or toxic materials, including gas cylinders, fuel, paints, solvents and chemicals.
3. Live animals, plants that may be restricted, or perishable food items.
4. Cash, jewellery, precious metals, securities, important documents or similar high-value small items.
You must not include such items in your Property without our prior agreement. If we discover any prohibited items, we may refuse to move them or suspend the Service, and you may be liable for any associated costs or legal consequences.
7. Payments and Charges
Unless otherwise agreed, payment is due in full either in advance or immediately upon completion of the Service. We may require a deposit to secure your booking, especially for larger moves or peak times.
We may accept various methods of payment, subject to availability at the time of booking. Where payment is not received when due, we reserve the right to:
1. Withhold completion of the Service, including retaining Property in our vehicle until payment is made.
2. Charge reasonable interest on overdue amounts.
3. Recover any costs of collection, including legal fees, from you.
Parking fees, congestion charges, tolls and similar unavoidable costs may be added to the agreed price if not already included in the quotation.
8. Cancellations and Amendments
You may cancel or amend your booking by giving us reasonable notice. The following cancellation terms will normally apply:
1. If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred at our discretion, less any non-recoverable costs.
2. If you cancel within 24 to 48 hours of the agreed start time, we may retain part or all of your deposit or charge up to 50 percent of the expected Service cost.
3. If you cancel within 24 hours of the agreed start time, we may charge up to 100 percent of the expected Service cost.
If you wish to change the date, time or scope of the Service, we will do our best to accommodate you, but we cannot guarantee availability. Changes may result in revised pricing, especially during busy periods.
We may cancel or postpone the Service if events occur beyond our reasonable control, such as severe weather, vehicle breakdown, accidents, road closures, staff illness, or legal restrictions. In such cases, our liability will be limited to rescheduling the Service or refunding any amounts paid for the affected booking.
9. Access, Delays and Waiting Time
You must ensure that we can access the Premises at the agreed time. If we are delayed due to circumstances under your control, such as waiting for keys, incomplete packing, or lack of parking, we may charge waiting time and any additional labour costs.
If we are unable to complete the Service due to access problems that you did not inform us about, we may either:
1. Attempt to complete the Service using a different method, subject to an additional charge, or
2. Treat the Service as cancelled and apply our cancellation terms.
10. Liability for Loss or Damage
We will take reasonable care in handling and transporting your Property. Our liability for loss or damage is, however, limited as set out below.
We will not be liable for:
1. Normal wear and tear, minor marks or superficial damage that may occur during handling.
2. Damage to items that are poorly packed by you or your representatives.
3. Damage to furniture or items that require dismantling or reassembly unless we have carried out that work and the damage is due to our negligence.
4. Loss or damage arising from inherent defects, weaknesses or pre-existing damage in the Property.
5. Loss of or damage to high-value items where you did not clearly declare the value and nature of the items in advance.
6. Any indirect or consequential loss, such as lost profits, loss of opportunity or emotional distress.
Our total liability for any claim in respect of loss or damage to Property, whether arising from negligence or otherwise, will be limited to a reasonable amount proportional to the Service fee and the value of the affected items, subject to any applicable statutory rights.
You should ensure that you have appropriate insurance cover for your Property during removal and transit. If you wish to increase our liability limit for a particular job, you must request this in advance so that we can confirm if additional cover is available and what extra charges may apply.
11. Damage to Premises
We will take reasonable care to avoid damage to the Premises during the Service. We are not responsible for normal wear and tear or pre-existing defects in floors, walls, doors or fixtures.
Where damage to the Premises is caused directly by our negligence, you must notify us in writing as soon as possible and, in any event, within seven days of the Service. Our liability will be limited to the reasonable cost of repair, and we reserve the right to arrange the repair or to pay a fair contribution toward it.
12. Time Limits for Claims
If you believe that any Property has been lost or damaged or that damage has been caused to the Premises, you must:
1. Inform our staff as soon as practical on the day of the Service, and
2. Provide full written details of the issue within seven days of the Service.
If you do not notify us within this time, it may be more difficult to investigate your claim, and our liability may be reduced or excluded where the delay has prejudiced our ability to assess the matter.
13. Waste and Rubbish Removal Regulations
We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove household rubbish, building waste, hazardous materials or fly-tipped waste unless this has been specifically agreed and is carried out in accordance with the law.
Where we agree to remove certain unwanted items, they must be suitable for lawful disposal or recycling. You confirm that any items you ask us to dispose of are not hazardous and are your own property or that you have authority to dispose of them.
We may refuse to take away any items that we reasonably believe are unlawful to transport or dispose of, or that would require special licences or facilities that we do not hold. You are responsible for any penalties, fines or costs arising from us transporting or disposing of waste or prohibited items based on inaccurate or misleading information you provide.
14. Conduct and Health and Safety
We expect our staff and customers to behave respectfully at all times. We may terminate the Service immediately if our staff are subjected to abusive, threatening or unsafe behaviour.
Our staff may refuse to carry out any task that they reasonably consider to be unsafe or that may cause excessive risk of damage to Property or the Premises. This includes moving items through spaces that are clearly too small, carrying excessively heavy items without proper equipment, or working in conditions that breach health and safety standards.
15. Subcontractors
We may use subcontractors or partner operators to provide all or part of the Service. These Terms and Conditions will still apply in full, and we will remain responsible for the proper performance of the Service by any subcontractor we engage.
16. Data Protection and Privacy
We will collect and use your personal information only as necessary to provide the Service, manage your booking, process payments and meet our legal obligations. We will take reasonable steps to keep your information secure and will not sell your details to third parties.
We may share your information with subcontractors or service providers only to the extent necessary to perform the Service or process payments.
17. Complaints
If you are dissatisfied with any aspect of the Service, you should raise the matter with us as soon as possible so that we can try to resolve it. Please provide full details, including dates, addresses, and a description of the issue. We will investigate and respond within a reasonable timeframe.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Service, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Service, except where mandatory local consumer protection laws provide otherwise.
19. General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No waiver of any right or remedy shall be effective unless given in writing, and a failure or delay to exercise any right or remedy shall not amount to a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between you and us in relation to the Service and supersede any prior understandings or agreements, whether oral or written, relating to the same subject matter.
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Service. You are advised to review this page periodically to stay informed about any changes.
